At Lovelier Shea Butter, we accept returns of unopened items within 30 days, provided you have the receipt. If more than 30 days have passed, a refund is not available.
Once we receive the returned item, we will inspect it and notify you via email within 2-3 business days regarding its eligibility. If it qualifies, we will process your refund (excluding shipping costs) to your original payment method.
Sale items cannot be refunded.
Refunds do not include shipping charges. You are responsible for return shipping and must ensure the package is insured. Shipping fees are non-refundable.
For inquiries about return status, please contact us at info@loveliershea.com